Categories: 电商运营

中国亚马逊客服电话是多少（亚马逊中国客服热线）

一、亚马逊卖家服务电话支持：

US seller support phone:+1-888-280-4331
UK seller support phone:+44-2070-8479-11
特别注意

以上是亚马逊所在国的服务支持联系方式，并非中国电话。
美英等地区需要在中国时间夜晚拔打，其它国家的支持电话可通过亚马逊网站查询。
在case没有及时有效回复时，可以通过此电话沟通case进度。
在电话接通时，通常需要进行一些信息验证以证实是所属店铺的真实卖家。

二、亚马逊卖家服务邮件支持：

1. 特别注意

亚马逊更建议卖家先通过开case方式寻找解决问题的渠道，如果卖家的问题都通过发送电子邮箱沟通，长期将导致邮件太多影响处理问题的进度，同时将造成该邮箱会失效或者作废。
亚马逊相关邮箱有可能会是通用模板回复，此时需要卖家有更多耐心，亚马逊每天会收到很多邮件，因此最好可以在邮件中一次性将要说的问题、店铺邮箱等表达清楚。
如果亚马逊明确表示不在回复你，通常再次发送邮件是无用的。

2. Deals有关

被低价跟卖导致的秒杀问题:

listings-report-nasd@amazon.com

秒杀团队:

seller-support-deals@amazon.com

uk-marketplace-deals@amazon.co.uk

3. 举报恶意攻击或者敲诈

investigate@amazon.com
邮件标题请按照格式:“feedback abuse report+卖家店铺名”提交。

4. 举报恶意评论

community-help@amazon.com

5. 投诉假货

performance和report a violation通常不会直接处理，可以联系以下邮箱。
US:seller-evaluation@amazon.com
US:listings-report-nasd@amazon.com
UK:listings-report-nasd@amazon.co.uk
UK:seller-evaluation@amazon.co.uk

6. 举报假冒亚马逊邮件（钓鱼邮件）

stop-spoofing@Amazon.com

7. 专利侵权

copyright@amazon.com
US:notice@amazon.com
US: notice-dispute@amazon.com
UK:notice@amazon.co.uk
UK: notice-dispute@amazon.co.uk
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX:notice@amazon.com.mx

8. KYC相关

US:seller-verification-enquiry@amazon.com
US中文:cn-seller-verification-enquiry@amazon.com
UK:seller-verification-enquiry@amazon.co.uk
UK中文:cn-seller-verification-enquiry@amazon.co.uk

9. 欧洲税务问题

uk-vat-support@amazon.com
merch.service05@amazon.co.uk
vat-number-appeals@amazon.com

10. 儿童产品安全问题

child-safety@amazon.com

11. 沟通锁仓服务

aglc-cross-border-sales@amazon.com

12. 店铺费用索赔

US: seller-guarantee@amazon.com
US: payments-guarantee@amazon.com
UK: payments-guarantee@amazon.co.uk
DE: payments-garantie@amazon.de
FR: garantie-amzpayments@amazon.fr
IT: garanzia-pagamenti@amazon.it
ES: garantia-pagos@amazon.es
JP: payments-guarantee@amazon.co.jp

13. 账号冻结/关闭后FBA库存处理

US: remove-my-inventory@amazon.com
UK:remove-inventory@amazon.co.uk

14. 店铺被关闭后货款处理

US:payments-funds@amazon.com
US:payments-investigate@amazon.com
US:merchant-reserve-inquiry@amazon.com
CA:payments-investigate@amazon.ca
UK: payments-funds@amazon.co.uk
UK:payments-investigate@amazon.co.uk
DE:payments-nachforschungen@amazon.de
FR:investigation-amzpayments@amazon.fr
IT:payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN:payments-investigate@amazon.in
MX:payments-funds@amazon.com.mx

15. 账号绩效团队

US: seller-performance@amazon.com
CA: seller-performance@amazon.ca
UK: seller-performance@amazon.co.uk
DE: verkaeufer-performance@amazon.de
FR: performance-vendeur@amazon.fr
IT: performance-venditore@amazon.it
ES: performance-vendedor@amazon.es
JP: alliance@amazon.co.jp
JP: reports-fup@amazon.co.jp

16. 与账号表现和政策有关的申诉

US:pq-review@amazon.com
US:seller-performance-policy@amazon.com
UK: pq-review@amazon.co.uk
UK: seller-performance-policy@amazon.co.uk
DE:verkaeufer-performance-richtlinie@amazon.de
FR:politique-performance-vendeur@amazon.fr
IT:performance-venditore-politiche-di-condotta@amazon.it
ES:politicas-performance-vendedor@amazon.es
IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@amazon.com.mx

16.欧美招商经理：

aoqianh@amazon.com，QQ：1768274903

changhal@amazon.com, QQ:54062898

hazha@amazon.com, QQ:2759842098

jianwzen@amazon.com, QQ:1740766037

kili@amazon.com, QQ:2961600493

lenali@amazon.com, QQ:872358227

lijacob@amazon.com, QQ:3010272007

ynzhng@amazon.com, QQ:342785365

yongfen@amazon.com, QQ:2947104707

yuexianw@amazon.com, QQ:764213560

zhxn@amazon.com, QQ:1808631795

17.日本招商经理联系方式：

beixians@amazon.com,QQ:3369417139

bulinzhu@amazon.com,QQ:309585933

chenweix@amazon.com,QQ:3415773689

lishi@amazon.com, QQ:2990962956

panchunx@amazon.com,QQ:1611046400

weiychen@amazon.com, QQ：483471616

xinxihou@amazon.com, QQ:2216872301

18.美国亚马逊无需登录账号联系客服的链接：

https://sellercentral.amazon.com/gp/help/contact.html?language=en_US

2.美国亚马逊客服联系电话：866-216-1072（固话或手机拨打，需要加001，SKYPE可以直接拨打）

英国亚马逊客服电话：+442070847911

3.美国站Live chat入口（买家常用）

https://www.amazon.com/gp/help/customer/account-issues?ie=UTF8&initialIssue=forgotpw&nodeId=&ref_=ap_cs_forgot_pwd&skip=true&type=email#csTop

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